/* Custom */
.card {
/*     display: inline-block; */
  vertical-align: middle;
  -webkit-transform: perspective(1px) translateZ(0);
  transform: perspective(1px) translateZ(0);
  box-shadow: 0 0 1px rgb(0 0 0 / 0%);
  -webkit-transition-duration: 0.3s;
  transition-duration: 0.3s;
  -webkit-transition-property: transform;
  transition-property: transform;
  -webkit-transition-timing-function: ease-out;
  transition-timing-function: ease-out;  
}

.card:hover {
  /*-webkit-transform: translateY(-2px);
  transform: translateY(-2px);*/
  background: #e9ecef;
  border: 1px solid black! important;
		
  border-radius: 8px;
}

@media screen and (max-width: 600px) {
  li.nav-item {
    width: 100%;
    border-bottom: 1px solid #777;
	list-style: none ! important; /*test*/
  }
  .sidebar {
    width: auto !important;
    margin: auto !important;
  }
}
ul.nav {
  margin-top: 0;  
  list-style: none ! important; /*test*/
}
.navbar a {
  color: #fff !important;  
  list-style: none ! important;/*test*/
}
.qns {
  padding-bottom: 10px;
}
.qns a {
  font-size: 18px;
  padding-bottom: 10px;
  text-decoration: none;  
}
.qns a:hover {
  text-decoration: none;
  border: none;
}
div#breadcrumbs {
  background: #eee;
  padding: 5px;
}
div#breadcrumbs a {
  padding: 10px;
  font-family: "Droid Serif", serif;
  font-style: italic;
  text-align: center;
}
div#breadcrumbs a:hover {
  border: none;
}
.card.new-ticket {
  padding: 60px;
  border: none;
  background: #fff;
}
.card.new-ticket h4 {
}
a.btn.btn-primary {
  /*background: #353b65;*/
  background: #007BFF;
  border-radius: 8;
  border: none;
}
.featured-qns ul li {
  /* width:50%; */
  /* float:left; */
}
.featured-block {
  padding: 30px 30px 70px;
}
.featured-block a {
  color: #000;
}
h4.popular-header {
  font-family: "Open Sans", sans-serif;
  font-weight: bold;
  font-size: 36px;
  color: #000;
  text-align: center;
}
.widget-top {
  padding: 40px 0 0;
  max-width: 900px;
  margin: 0 auto;
}
.widget-top h4 {
  padding: 10px 0 0;
}
.widget-top ul {
  /* max-width: fit-content; */
  margin: 0 auto;
  width: 100%;
}
.widget-top ul li {
  list-style: none;
  padding: 5px;
  font-size: 16px;
}
.widget-top ul li a {
  color: #fff;
}
.widget-top ul li a:hover {
}
.widget-top p {
  text-align: center;
  padding: 5px
}
ul.nav.pull-right {
  float: right;
}

ul.nav.pull-left {
  float: left;
}
.search-area.container {
  padding: 10px 0;
}
.card-link:hover {
  text-decoration: none;
  font-weight: bold;
}

.card-icon {
  font-size: 60px;
  color: #6e75af;
  padding-bottom: 10px;
}
h5.card-title {
  font-size: 16px;
  line-height: 20px;
  text-transform: none;
  font-weight: bold;
  letter-spacing: -0.4px;
  color: #495057;
}
.card-body {
  border: 1px solid #6e75af66;
}
a.card-link {
  color: #495057;
}
div#nav-wrapper {
  background: #0473aa;
  color: #fff;
}
div#nav-wrapper a {
  color: #fff;
}

div#nav-wrapper {
  background: #353b65;
  color: #fff;
}
div#nav-wrapper .nav {
  padding: 0;
  margin: 0;  
}
div#nav-wrapper li {
  padding: 5px;
  max-height: 45px;
}

div#nav-wrapper a {
  color: #fff;
}
.bd-placeholder-img {
  font-size: 1.125rem;
  text-anchor: middle;
  -webkit-user-select: none;
  -moz-user-select: none;
  -ms-user-select: none;
  user-select: none;
}
p.card-text {
  font-size: 13px;
  color: #818181;
}

h3.featured-header {
  font-family: "Open Sans", sans-serif;
  font-weight: bold;
  font-size: 36px;
  color: #000;
  text-align: center;
}
p.featured-tag-line {
  font-family: "Droid Serif", serif;
  font-style: italic;
  font-size: 18px;
  line-height: 28px;
  color: #000;
  text-align: center;
}
#ticketTable{
  box-shadow: 5px 7px 8px black;
}

/* Header - Search ---------------------------------------------------------------------------------------------------*/
/* search knowledgebase form */
.search-area-wrapper {
  background: #23599B ! important;
  background-size: 100%;
  min-height: 120px; /*32*/
  height: auto !important;
  height: 120px; /*32*/
}

.search-area-wrapper .search-area {
  padding: 15px 0; /*5px*/
}

.search-area-theme-option {
  background-size: cover;
  background-position: center;
}

/*font search*/
h3.search-header {
  font-family: "Open Sans", sans-serif;
  font-weight: bold;
  font-size: 28px; /*32*/
  color: #fff;
  text-align: center;
}

p.search-tag-line {
  font-family: "Droid Serif", serif;
  font-style: italic;
  font-size: 18px;
  line-height: 28px;
  color: #fff;
  text-align: center;
}

form.search-form {
  margin: 10px 0 0;
  text-align: center;
}

form.search-form .input-common,
form.search-form input.search-term,
form.search-form input.search-btn {
  font-family: "Open Sans", sans-serif;
  box-shadow: none;
  border-radius: 8px;
  display: inline-block;
  border: none;
  vertical-align: bottom;
}

form.search-form input.search-term {
  font-size: 14px;
  /* height: 24px; */
  line-height: 19px; /*24px*/
  padding: 12px;
  width: 52%; /*72*/
  color: #858c91;
  margin-right: 10px;
  margin-bottom: 0;
}

form.search-form input.search-term.loading {
  background-image: url("../images/search-loader.gif");
  background-repeat: no-repeat;
  background-position: 98% 50%;
}
/* search form */
input.search-btn {
  background-color: #007BFF;
  font-size: 14px;
  line-height: 14px; /*19px*/
  font-weight: 600;
  padding: 14px 30px 15px;
  color: #fff;
}

form.search-form input.search-btn:hover {
  background-color: #006DD5;
}
/* search form */
#search-error-container label {
  color: #fff;
  padding: 5px;
  font-size: 14px;
}

.lt-ie8 form.search-form input.search-btn {
  padding-top: 12px;
  padding-bottom: 13px;
}


/* Custom Ends */


html {
  font-size: 100%;
  overflow-y: scroll;
  -webkit-text-size-adjust: 100%;
  -ms-text-size-adjust: 100%;
}
body {
  margin: 0;
  font-size: 14px;
  line-height: 1.231;
  padding: 0;
  /* background-color: #E9ECEF; side colours*/
}
body,
input,
select,
textarea {
  font-family: "Helvetica Neue", sans-serif;
  color: #000;
}
b,
strong {
  font-weight: bold;
}
blockquote {
  margin: 1em 40px;
}
hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}
small {
  font-size: 85%;
}
ul,
ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}
img {
  border: 0;
  vertical-align: middle;
}
form {
  margin: 0;
}
fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}
label {
  cursor: hand ! important;
}
input,
select,
textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}
input {
  line-height: normal;
  *overflow: visible;
}
table input {
  *overflow: auto;
  
}
input[type="button"],
input[type="reset"],
input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}
input[type="checkbox"],
input[type="radio"] {
  box-sizing: border-box;
}

textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}
table {
  border-collapse: collapse;
  border-spacing: 0;  
  padding: 5px;
}
th,
td {
  vertical-align: top;
}
th {
  text-align: left;
  font-weight: normal;
 /* min-width: 120px; edited because datetimepicker is screwed with this*/
}
h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset {
  margin: 0;
  padding: 0;
}
/* Typography */
a,
.link {
  color: #000;
  text-decoration: none;
  display: inline;
  margin-bottom: 1px;
}
a:hover,
.link:hover {
  border-bottom: 1px dotted #000;
  margin-bottom: 0;
  cursor: pointer;
}
h1 {
  color: #000;
  font-weight: normal;
  margin-bottom: 20px;
  border-bottom: 1px solid #ccc;
  padding-bottom: 5px;
  font-size: 25px;
  width: 100%;
}
h3 {
  font-size: 16px;
}
h2,
.subject {
  font-size: 16px;
  color: black;
}
/* Helpers */
.centered {
  text-align: center;
}
.clear {
  clear: both;
  height: 1px;
  visibility: none;
}
.hidden {
  visibility: hidden;
  display: none;
}
.faded {
  color: #666;
  font-size: 10px;
}
/* Pagination */
#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}
#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}
#pagination li a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
#pagination li a:hover {
  color: #ff0084;
}
#pagination .previousOff,
#pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}
#pagination .next a,
#pagination .previous a {
  font-weight: bold;
}
#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
/* Alerts & Notices */
#msg_notice {
  /* margin: 0; */
  /* padding: 5px 10px 5px 36px; */
  /* height: 16px; */
  /* line-height: 16px; */
  /* margin-bottom: 10px; */
     border: 1px solid #0a0;
     background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0;
}
#msg_warning,
.warning-banner {
  /*margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;*/
  border: 1px solid #f26522;
  background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd;*/
}
#msg_error {
  /*margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;*/
  border: 1px solid #a00;
  background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0;
}
#msg_info {
  /*margin: 0;
  padding: 5px;
  margin-bottom: 10px;*/
  color: #3a87ad;
  border: 1px solid #bce8f1;
  background-color: #d9edf7;
}
.warning {
  background: #ffc;
  font-style: italic;
}
.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}
.error {
  color: #f00;
}
.error input {
  border: 1px solid #f00;
}
.button,
.button:visited {
  background: #222;
  border: none;
  display: inline-block;
  font-size: 16px;
  padding: 4px 16px 4px 16px;
  max-width: 220px;
  text-align: center;
  color: #fff;
  text-decoration: none;
  border-radius: 5px;
  -moz-border-radius: 5px;
  -webkit-border-radius: 5px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  text-shadow: 0 -1px 1px rgba(0, 0, 0, 0.25);
  border-bottom: 1px solid rgba(0, 0, 0, 0.25);
  position: relative;
  cursor: pointer;
  font-family: helvetica, arial, sans-serif;
}
.button:hover {
  background-color: #111;
  color: #fff;
}
.button:active {
  top: 1px;
  box-shadow: none;
  -moz-box-shadow: none;
  -webkit-box-shadow: none;
}
.button,
.button:visited,
.green.button,
.green.button:visited {
  background-color: #91bd09;
}
.green.button:hover {
  background-color: #749a02;
}
.blue.button,
.blue.button:visited {
  background-color: #00aeef;
}
.blue.button:hover {
  background-color: #0299d2;
}
body {
  /* background: url('../images/page_bg.png') top left repeat-x #c8c8c8; */
}
#container {
  background: #fff;
  max-width: 1140px;
  /* box-shadow: 0 0 6px rgba(0, 0, 0, 0.5); */
  -moz-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  /* -webkit-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5); */
  margin: 0 auto;
  padding: 15px;
  width: 100%;
}
#header {
  position: relative;
  height: 71px;
  padding: 0 20px;
  background: #fff;
  }
#logo {
  height: 100%;
}
#header #logo img {
  max-height: 65px;
  max-width: 300px;
  padding: 8px 0 0;
  width: auto;
  height: auto;
  
}
.valign-helper {
  height: 100%;
  display: inline-block;
  vertical-align: middle;
}
#header p {
  width: 400px;
  margin: 0;
  padding: 10px 0 0;
}
#nav {
  margin: 0 20px;
  padding: 2px 10px;
  height: 20px;
  background: url('../images/nav_bg.png') top left repeat-x;
  border-top: 1px solid #aaa;
  box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -moz-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -webkit-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  white-space: nowrap;
}
#nav li {
  margin: 0;
  padding: 0;
  list-style: none;
  display: inline;
}
#nav li a {
  display: inline-block;
  width: auto;
  height: 20px;
  line-height: 20px;
  text-align: center;
  padding: 0 10px 0 32px;
  margin-left: 10px;
  color: #333;
  border-radius: 20px;
  -webkit-border-radius: 20px;
  -moz-border-radius: 20px;
  background-position: 10px 50%;
  background-repeat: no-repeat;
}
.rtl #nav li a {
  background-position: right center;
  background-position: calc(100% - 10px) center;
  padding-left: 10px;
  padding-right: 32px;
  margin-right: 10px;
  margin-left: 0;
}
#nav li a.active,
#nav li a:hover {
  background-color: #dbefff;
  color: #000;
}
#nav li a:hover {
  background-color: #ededed;
  color: #0054a6;
}
#nav li a.home {
  background-image: url('../images/icons/home.png');
}
#nav li a.kb {
  background-image: url('../images/icons/kb.png');
}
#nav li a.new {
  background-image: url('../images/icons/new.png');
}
#nav li a.status {
  background-image: url('../images/icons/status.png');
}
#nav li a.tickets {
  background-image: url('../images/icons/tix.png');
}
#content {
  padding: 20px 0;
  margin: 0 20px;
  height: auto !important;
  height: 350px;
  min-height: 350px;
}
#footer {
  background: #23599B;
  text-align: center;
  font-size: 14px;
  color: #fff;
  padding-bottom: 5px;
  padding-top: 2px;
}
#footer a {
  color: #333;
}
#footer p {
  margin: 10px 0 0 0;
}
#footer #poweredBy {
  display: block;
  width: 126px;
  height: 23px;
  outline: none;
  text-indent: -9999px;
  margin: 0 auto;
  background: url('../images/poweredby.png') top left no-repeat;
  background-size: auto 20px;
}
.front-page-button {
}
.main-content {
  width: 565px;
}
#landing_page #new_ticket {
  margin-top: 40px;
  background: url('../images/new_ticket_icon.png') top left no-repeat;
}
#landing_page #new_ticket,
#landing_page #check_status {
  width: 295px;
  padding-left: 75px;
}
#landing_page #check_status {
  margin-top: 40px;
  background: url('../images/check_status_icon.png') top left no-repeat;
}
#landing_page h1,
#landing_page h2,
#landing_page h3 {
  margin-bottom: 10px;
}
/* Landing page FAQ not yet implemented. */
#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top: 1px solid #ddd;
}
#faq ol li {
  list-style: none;
  margin: 0;
  padding: 0;
  color: #999;
}
#faq ol li a {
  display: block;
  padding: 5px 0;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  border-bottom: 1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}
#faq ol li a:hover {
  background-color: #e9f5ff;
}
#faq .article-meta {
  padding: 5px;
  background: #fafafa;
}
#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}
#kb > li {
  padding: 10px;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  background: url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom: 1px solid #ddd;
  display: block;
}
#kb > li h4 span {
  color: #666;
}
#kb > li h4 a {
  font-size: 14px;
}
#kb > li > i {
  display: block;
  width: 32px;
  height: 32px;
  float: left;
  margin-right: 6px;
  background: url(../images/kb_large_folder.png) top left no-repeat;
}
.featured-category {
  margin-top: 10px;
  width: 49.7%;
  display: inline-block;
  box-sizing: border-box;
  vertical-align: top;
}
.category-name {
  display: inline-block;
  font-weight: 400;
  font-size: 120%;
}
.featured-category i {
  color: rgba(0,174,239, 0.8);
  text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
  display: inline-block;
  vertical-align: middle;
}
.article-headline {
  margin-left: 34px;
}
.rtl .article-headline {
  margin-left: 0;
  margin-right: 34px;
}
.article-teaser {
  font-size: 90%;
  line-height: 1.5em;
  height: 3em;
  overflow: hidden;
}
.article-title {
  font-weight: 500;
}
.faq-content .article-title {
  font-size: 17pt;
  margin-top: 15px;
}
#kb-search {
  padding: 10px 0;
  overflow: hidden;
}
#kb-search div {
  clear: both;
  overflow: hidden;
  padding-top: 5px;
}
#kb-search #query {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
}
#kb-search #cid {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
  position: relative;
  top: 2px;
}
#kb-search #topic-id {
  margin: 0;
  display: inline-block;
  float: left;
  width: 410px;
}
#kb-search #searchSubmit {
  margin: 0;
  display: inline-block;
  float: left;
  position: relative;
  top: 2px;
}
#kb-search #breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}
#kb-search #breadcrumbs #breadcrumbs a {
  color: #555;
}
#ticketForm div.clear,
#clientLogin div.clear {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}
#ticketForm div label,
#clientLogin div label {
  display: block;
}
label.required,
span.required {
  font-weight: bold;
}
#ticketForm div label.required,
#clientLogin div label.required {
  text-align: left;
}
#ticketForm div input,
#clientLogin div input,
#ticketForm div textarea,
#clientLogin div textarea {
  width: auto;
  border: 1px solid #aaa;
  background: #fff;
  display: block;
}
#ticketForm div input[type=file],
#clientLogin div input[type=file] {
  border: 0;
}
#ticketForm div select,
#clientLogin div select {
  display: block;
  float: left;
}
#ticketForm div div.captchaRow,
#clientLogin div div.captchaRow {
  line-height: 31px;
}
#ticketForm div div.captchaRow input,
#clientLogin div div.captchaRow input {
  position: relative;
  top: 6px;
}
#ticketForm > table {
  table-layout: fixed;
}
#ticketForm > table td {
  width: 160px;
}
#ticketForm > table td + td {
  width: auto;
}
#ticketForm td textarea,
#clientLogin td textarea,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 600px;
}
#ticketForm td em,
#clientLogin td em,
#ticketForm div em,
#clientLogin div em {
  color: #777;
}
#ticketForm td .captcha,
#clientLogin td .captcha,
#ticketForm div .captcha,
#clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}
#ticketForm td label.inline,
#clientLogin td label.inline,
#ticketForm div label.inline,
#clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}
#ticketForm div.error input,
#clientLogin div.error input {
  border: 1px solid #a00;
}
#ticketForm div.error label,
#clientLogin div.error label {
  color: #a00;
}
#ticketTable th {
  padding-left: 3px;
  font-weight: bold;
  text-align: left;
}
#ticketTable th.required,
#ticketTable td.required {
  font-weight: bold;
  text-align: left;
}
#clientLogin {
  display: block;
  margin-top: 20px;
  padding: 20px;
  border: 1px solid #ccc;
  border-radius: 5px;
  box-shadow: inset 0 1px 2px rgba(0,0,0,0.3);
  background: url('../images/lock.png?1319655200') 95% 50% no-repeat #f6f6f6;
}
.rtl #clientLogin {
  background-position: 5% 50%;
}
#clientLogin .instructions {
  display: table-cell;
  padding-left: 2em;
  padding-right: 90px;
}
.rtl #clientLogin .instructions {
  padding-left: 0;
  padding-right: 0;
  padding-right: 2em;
  padding-left: 90px;
}
#clientLogin p {
  clear: both;
}
#clientLogin strong {
  font-size: 11px;
  color: #d00;
  display: block;
}
#clientLogin #email,
#clientLogin #ticketno {
  margin-right: 0;
}
#clientLogin input[type=text],
#clientLogin input[type=password] {
  padding: 5px;
  border-radius: 4px;
  margin-bottom: 15px;
}
#clientLogin input[type=submit] {
  padding: 3px 10px;
  border-radius: 4px;
}
#reply {
  margin-top: 5px;
  padding: 10px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}
#reply h2 {
  margin-bottom: 10px;
  padding-bottom: 5px;
  border-bottom: 2px dotted rgba(0,0,0,0.1);
}
#reply > table {
  width: auto;
}
#reply table td {
  vertical-align: top;
}
#reply textarea {
  width: 628px !important;
}
#reply input[type=text],
#reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}
/* Ticket icons */
.Icon {
  width: auto;
  padding-left: 20px;
  background-position: top left;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}
.Icon.Ticket {
  background-image: url('../images/icons/ticket.gif');
}
.Icon.webTicket {
  background-image: url('../images/icons/ticket_source_web.gif');
}
.Icon.emailTicket {
  background-image: url('../images/icons/ticket_source_email.gif');
}
.Icon.phoneTicket {
  background-image: url('../images/icons/ticket_source_phone.gif');
}
.Icon.otherTicket,
.Icon.apiTicket {
  background-image: url('../images/icons/ticket_source_other.gif');
}

.Icon.attachment {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.file {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.refresh {
  background-image: url('../images/icons/refresh.gif');
}
.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url('../images/icons/thread.gif?1319556657');
}
#ticketTable {	
  /*border: 1px solid #aaa;  */
  /* border-left: none;
  border-bottom: none; */ /*border of the ticket in mobile view*/
}
#ticketTable caption {
  padding: 5px;
  text-align: left;
  color: #000;
  background: #ddd;
  border: 1px solid #aaa;
  border-bottom: none;
  font-weight: bold;  
}
#ticketTable th {
  height: 24px;
  line-height: 24px;
  background: #e1f2ff;
  border: 1px solid #aaa;
  /*border-right: none;
  border-top: none;*/ /*remove borders in mobile view*/
  padding: 0 5px;  
}
#ticketTable th a {
  color: #000;
}
#ticketTable td {
  padding: 3px 5px;
  border: 1px solid #aaa;
  /*border-right: none;
  border-top: none;*/ /*remove borders in mobile view*/
}
#ticketTable tr.alt td {
  background: #f9f9f9;
}
i.refresh {
  color: #0a0;
  font-size: 80%;
  vertical-align: middle;
}
.states small {
  font-size: 70%;
}
.active.state {
  font-weight: bold;
}
.search.well {
  padding: 10px;
  background-color: rgba(0,0,0,0.05);
  margin-bottom: 10px;
  margin-top: -15px;
}
.infoTable {
  background: #f4faff;
}
.infoTable th {
  text-align: left;
  padding: 3px 8px;
}
.action-button {
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  -webkit-background-clip: padding-box;
  -moz-background-clip: padding;
  background-clip: padding-box;
  color: #777 !important;
  display: inline-block;
  border: 1px solid #aaa;
  cursor: pointer;
  font-size: 11px;
  overflow: hidden;
  background-color: #dddddd;
  background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #efefef), color-stop(100% #dddddd));
  background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
  padding: 0 5px;
  text-decoration: none;
  line-height: 18px;
  margin-left: 5px;
}
.action-button span,
.action-button a {
  color: #777 !important;
  display: inline-block;
  float: left;
}
.action-button a {
  color: #777;
  text-decoration: none;
}
table.padded tr > td,
table.padded tr > th {
  height: 20px;
  padding-bottom: 5px;
}

.external-auth + .external-auth {
  margin-top: 4px;
}

a.external-sign-in {
  text-decoration: none;
}
.external-auth-box {
  vertical-align: middle;
  border-radius: 4px;
  border: 1px solid #777;
}
.external-auth-icon {
  display: inline-block;
  color: #333;
  width: 30px;
  padding: 5px 10px;
  border-right: 1px solid #ddd;
}
.external-auth-name {
  color: #333;
  width: 100px;
  padding: 5px 10px;
  line-height: 30px;
  font-size: 11pt;
}
img.sign-in-image {
  border: none;
  max-height: 40px;
  max-width: 200px;
  width: auto;
  height: auto;
}
.login-box {
  width: 40%;
  display: table-cell;
  box-shadow: 12px 0 15px -15px rgba(0,0,0,0.4);
  padding: 15px;
}
.rtl .login-box {
  box-shadow: -12px 0 15px -15px rgba(0,0,0,0.4);
}
.flush-right {
  text-align: right;
}
.flush-left {
  text-align: left;
}
.sidebar {
  margin-bottom: 20px;
  margin-left: 20px;
  width: 215px;
}
.rtl .sidebar {
  margin-left: 0;
  margin-right: 20px;
}
.sidebar .content {
  padding: 10px;
  border: 1px solid #c8ddfa;
  background: #f7fbfe;
}
.sidebar .content:empty {
  display: none;
}

.sidebar section .header {
  font-weight: bold;
  margin-bottom: 0.3em;
}
.sidebar section + section {
  margin-top: 15px;
}
.search-form {
  padding-top: 12px;
}
.searchbar .search,
.search-form .search {
  display: inline-block;
  width: 400px;
  border-radius: 5px;
  border: 1px solid #ccc;
  padding: 5px 10px;
  box-shadow: inset 0 1px 1px rgba(0,0,0,.075);
}

.searchbar .search {
  width: 100%;
  box-sizing: border-box;
  margin-bottom: 10px;
}
.bleed {
  margin: 0 !important;
  padding: 0 !important;
}
.row {
}
.span4 {
  display: inline-block;
  width: 29.5%;
  margin: 0 1%;
  vertical-align: top;
}
.span8 {
  display: inline-block;
  width: 66.0%;
  margin: 0 1%;
  vertical-align: top;
}
.truncate {
  display: inline-block;
  width: auto;
  max-width: 100%;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  vertical-align: bottom;
}
.image-hover a.action-button:hover,
.image-hover a.action-button {
  color: initial !important;
  text-decoration: none;
}
table.custom-data {
  margin-top: 10px;
}
table.custom-data th {
  width: 25%;
}
table.custom-data th {
  background-color: #f4faff;
  padding: 3px 8px;
}
table .headline,
table.custom-data .headline {
  border-bottom: 2px solid #ddd;
  border-bottom: 2px solid rgba(0,0,0,0.15);
  font-weight: bold;
  background-color: white;
}
#ticketInfo h1 {
  padding-bottom: 10px;
  margin-bottom: 5px;
  border-bottom: 2px dotted rgba(0, 0, 0, 0.15);
}
#ticketInfo h1 small {
  font-weight: normal;
}
.thread-entry {
  margin-bottom: 15px;
}
.thread-entry.avatar {
  margin-left: 60px;
}
.thread-entry.response.avatar {
  margin-right: 60px;
  margin-left: 0;
}
.thread-entry > .avatar {
  margin-left: -60px;
  display: inline-block;
  width: 48px;
  height: auto;
  border-radius: 5px;
}
.thread-entry.response > .avatar {
  margin-left: initial;
  margin-right: -60px;
}
img.avatar {
  border-radius: inherit;
}
.avatar > img.avatar {
  width: 100%;
  height: auto;
}
.thread-entry .header {
  padding: 8px 0.9em;
  border: 1px solid #ccc;
  border-color: rgba(0,0,0,0.2);
  border-radius: 5px 5px 0 0;
}
.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #b0b0b0;
  display: inline-block;
}
.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}

.thread-entry.avatar .header {
  position: relative;
}

.thread-entry.response .header {
  background: #dddddd;
}
.thread-entry.avatar.response .header:after {
  border-left: 7px solid #dddddd;
  margin-right: 1px;
}

.thread-entry.message .header {
  background: #c3d9ff;
}
.thread-entry.avatar.message .header:before {
  top: 7px;
  left: -8px;
  right: initial;
  border-left: none;
  border-right: 8px solid #ccc;
}
.thread-entry.avatar.message .header:before {
  border-right-color: #9cadcc;
}
.thread-entry.avatar.message .header:after {
  top: 7px;
  left: -8px;
  right: initial;
  border-left: none;
  border-right: 7px solid #c3d9ff;
  margin-left: 1px;
}

.thread-entry .header .title {
  max-width: 500px;
  vertical-align: bottom;
  display: inline-block;
  margin-left: 15px;
}

.thread-entry .thread-body {
  border: 1px solid #ddd;
  border-top: none;
  border-bottom: 2px solid #aaa;
  border-radius: 0 0 5px 5px;
}
.thread-body .attachments {
  background-color: #f4faff;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0,0,0,0.2);
  border-radius: 0 0 6px 6px;
}
.thread-body .attachments .filesize {
  margin-left: 0.5em;
}
.thread-body .attachments a,
.thread-body .attachments a:hover {
  text-decoration: none;
}
.thread-body .attachment-info {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
}
.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}
.label {
  font-size: 11px;
  padding: 1px 4px;
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  font-weight: bold;
  line-height: 14px;
  color: #ffffff;
  vertical-align: baseline;
  white-space: nowrap;
  text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
  background-color: #999999;
}
.label-bare {
  background-color: transparent;
  background-color: rgba(0,0,0,0);
  border: 1px solid #999999;
  color: #999999;
  text-shadow: none;
}
.thread-event {
  padding: 0px 2px 15px;
  margin-left: 60px;
}
.type-icon {
  border-radius: 8px;
  background-color: #f4f4f4;
  padding: 4px 6px;
  margin-right: 5px;
  text-align: center;
  display: inline-block;
  font-size: 1.1em;
  border: 1px solid #eee;
  vertical-align: top;
}
.type-icon.dark {
  border-color: #666;
  background-color: #949494;
}
.thread-event img.avatar {
  vertical-align: middle;
  border-radius: 3px;
  width: auto;
  max-height: 24px;
  margin: -3px 3px 0;
}
.thread-event .description {
  margin-left: -30px;
  padding-top: 6px;
  padding-left: 30px;
  display: inline-block;
  width: 642px;
  width: calc(100% - 95px);
  line-height: 1.4em;
}
.thread-event .type-icon {
  position: relative;
}
.thread-event .type-icon::after {
  content: "";
  border: 16px solid white;
  position: absolute;
  top: -3px;
  bottom: 0;
  left: -3px;
  right: 0;
  z-index: -1;
}
.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}
.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}
#ticketThread::before {
  border-left: 2px dotted #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
  position: absolute;
  margin-left: 74px;
  z-index: -1;
  content: "";
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;
}
#ticketThread {
  z-index: 0;
  position: relative;
  border-bottom: 2px solid #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
}

.freetext-files {
  padding: 10px;
  margin-top: 10px;
  border: 1px dotted #ddd;
  border-radius: 4px;
  background-color: #f5f5f5;
}
.freetext-files .file {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
  padding-top: 0.2em;
}
.freetext-files .title {
  font-weight: bold;
  margin-bottom: 0.3em;
  font-size: 1.1em;
}

.float{
	position:fixed;
	width:60px;
	height:60px;
	bottom:40px;
	right:40px;
	background-color:#0C9;
	color:#FFF;
	border-radius:50px;
	text-align:center;
	box-shadow: 2px 2px 3px #999;
}

.my-float{
	margin-top:22px;
}


/* ==========================================================================
 MOBILE TABLE EXPERIMENT 2019
========================================================================== */

@media only screen and (max-width: 700px)  {

	/* Force table to not be like tables anymore */
	#ticketTable, #ticketTable thead, #ticketTable tbody, #ticketTable th, #ticketTable td, #ticketTable tr {
		display: block;
	}
	#ticketTable {
		border: 0;		
	}	
	#ticketTable th, #ticketTable td {
		width: initial;
	}
	#ticketTable tr th:nth-child(4),
	#ticketTable tr td:nth-child(4) {
		width: initial;
	}	
	/* Hide table headers (but not display: none;, for accessibility) */
	#ticketTable thead tr {
		position: absolute;
		top: -9999px;
		left: -9999px;
	}
	#ticketTable tr {
		margin: 0 0 1rem 0;
		overflow: hidden;	  
		width: calc(100% - 14px);
	}	
	#ticketTable td {
		/* Behave  like a "row" */
		border: none !important;
		position: relative !important;
		padding: 5px 0 5px 44% !important;
		font-size: 16px !important;
		white-space: nowrap;
		overflow: hidden;
		text-overflow: ellipsis;	
	}
	form[action="tasks.php"] td:nth-child(2),
	form[action="tasks.php"] td:nth-child(3),
	.directory #ticketTable td:first-child {
		padding: 3px 0 3px 41% !important;
	}
	#ticketTable td:before {
		position: absolute;
		left: 6px;
		width: 40%;
		text-align: right;
		padding: 0;
		font-size: 16px;
		font-weight: bold;
		white-space: nowrap;
		overflow: hidden;
		text-overflow: ellipsis;
	}	
		#ticketTable td a {
		font-size: 15px !important;
	}	
	#ticketTable, #ticketTable {
		/* width: 100%; */
		/* border: 1px solid #cfd4d6; */
		/* border-radius: 6px; */
		/* margin: 5px 0 0 0; */
		/* background: initial; */
		background-color: initial;	
        box-shadow: 0px 0px 0px #fff !important; /*removes borders in mobile view*/		
	}
	#ticketTable tr:hover, #ticketTable tr:hover {
    	box-shadow: 3px 3px 3px black !important; /*removes borders in mobile view*/		
	}	
	#ticketTable tr.highlight {
		background: #ddd;		
	}	
	#ticketTable tbody tr.highlight td {
		border-top-color: #ddd !important;
		border-bottom-color: #ddd !important;
	}
	#ticketTable tbody tr:hover td,
	#ticketTable tbody tr:nth-child(2n+1):hover td {
		background: #F5F9DC; /*hover in mobile view*/		
	}
	#ticketTable td:first-of-type {
		padding-top: 16px !important;
	}
	#ticketTable td:last-of-type {
		padding-bottom: 10px !important;
	}
	#ticketTable td.osta_priority {
	    visibility: hidden;
	}	
	#ticketTable input[type="checkbox"] {
		margin: 0;
		visibility: hidden;
	}
	#ticketTable td.ticket-number:before {
		content: "Ticket #";
	}
	#ticketTable td.ticket-updated:before {
		content: "Ticket Created";
	}
	#ticketTable td.ticket-status:before {
		content: "Status";
	}
	#ticketTable td.ticket-subject:before {
		content: "Subject";
	}
	#ticketTable td.ticket-department:before {
		content: "Department";
	}	
	#ticketTable tr td,
	#ticketTable tr:nth-child(odd) td {
		background-color: #fff;
	}		
	.truncate {
		vertical-align: top;
		padding: 0 !important;
		margin: 0 !important;
		line-height: 16px;
	}	
	.new-reply {
		top: -9px;
		left: -4px;
		font-size: 11px !important;
	    margin: 0 -10px 0 0;	
	}
	#ticketTable tr {
		/* ticket view in mobile */
		margin: 6px;
		border: 1px solid black;
		border-left-width: 1px;
		border-right-width: 5px;
		border-bottom-width: 3px;		
		border-radius: 10px;
		background: #fff;		
		-webkit-box-shadow: 1px 1px 6px -3px rgba(0,0,0,0.4);
		-moz-box-shadow: 1px 1px 6px -3px rgba(0,0,0,0.4);
		box-shadow: 10px 10px 6px -3px rgba(0,0,0,0.4);
	}	
	tr.priority-low {
		border-left: 14px solid #58A9E6;
	}
	tr.priority-normal {
		border-left: 14px solid #9CBF56;
	}	
	tr.priority-high {
		border-left: 14px solid #D9B35F;
	}
	tr.priority-emerency {
		border-left: 14px solid #ED656E;
	}	
	form[action="tickets.php"] #ticketTable td:first-child {
		max-width: initial;
	}
	#ticketTable.queue.tickets {
		border: initial;
	}
	#ticketTable tfoot tr {
		box-shadow: initial !important;
		border: initial;
	}
	#ticketTable tfoot td {
		width: initial !important;
		height: initial !important;
		background: initial !important;
		margin: 10px !important;
	}
	#ticketTable.queue.tickets ~ div {
		margin: 10px;
	}
	#ticketTable td.osta_ticket {
	    height: 30px;
	}	
	#ticketTable.queue.tickets .osta_ticket div {
		float: left;
	}
	#new-reply-icon {
		display: none;
	}
	.ticket-status .dot {
	    display: none;
	}	
	.new .ticket-status .dot {
	    display: inline-block;
		position: absolute;
		left: 10px;
	}
	.overdue-ticket,
	.ticket-has-attachement {
		background-repeat: no-repeat;
		background-position: center center;
		background-size: 27px;
		display: inline-block;
		content: "";
		margin-top: 2px;
		width: 21px;
	}
	.overdue-ticket {
		background-image: url(../icons/alert-outline.svg);
	}
	.ticket-has-attachement {
		background-image: url(../icons/paperclip.svg);
		background-size: 10px;
		background-position: 0 0;
		width: 12px;
	}
	.Icon.overdueTicket ,
	i.small.icon-paperclip {
		display: none;
	}
	.overdue-ticket,
	.ticket-has-attachement,
	#ticketTable.queue.tickets .osta_ticket div.pull-right {
		margin-left: 22px;
	}
	.faded-more i.icon-comments-alt,
	.task-number i.icon-fixed-width.icon-comments-alt	{
		width: 21px;
		height: 21px;
		background-size: 21px !important;
		top: 0 !important;
		margin: 0 0 0 2px;	
	}
	#ticketTable small.faded-more {
		font-size: 15px !important;
		color: #636363;
	}
	.osta_duedate {
		text-transform: capitalize !important;
	}
	#ticketTable .pull-right.faded-more {
		display: none !important;
	}
	.osta_subject a {
		width: calc(100% - 10px) !important;
	}
	#ticketTable td.osta_priority {
		height: 0 !important;
	}
	#ticketTable time.relative:empty:before {
		content: '(not set)';
		color: #aaa;
		text-transform: lowercase;
	}
}