Frequently Asked Question

What is SLA?

A service-level agreement (SLA) sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the process is monitored and approved.

eJMB has several SLAs, ranging from 24-120 working hours, with most SLAs set at 48 hours.